Terms of Delivery - Kimihiro Macau

Shipping method
Our store delivers goods via studio/booth face-to-face delivery, e-buy Macau, BeeMo, Macau Post, JD Express, and SF Express. Customers can choose "face-to-face delivery at the store/booth" or "postal" to pick up the goods; or choose "locker/collection store self-pickup service" and go to e-buy, BeeMo, SF business points, SF stations, SF smart lockers or Pick-up the goods at SF Express cooperation points; you can also choose the "door-to-door delivery service" to receive the goods directly at any residential or commercial address in Hong Kong and Macao.

Shipping time
After the customer payment an order, if the order only contains in-stock products, our store will ship the goods within 1 to 3 working days; if the order contains pre-ordered products or out-of-stock products, it will take 1 to 2 working days after the relevant products arrive. Shipping.

Under normal circumstances, customers can receive the goods within 2-7 working days.

Shipping time: Monday to Friday (closed on Saturdays, Sundays and public holidays)

Things to know
1. All discounts and coupons are deducted from the order total.
2. The name and phone number of the orderer will be verified when picking up the goods.
3. Such as self-pickup at e-buy, BeeMo, SF Express stations, smart cabinets, convenience stores, and SF Express business points.
4. Please fill in the branch and address of the [Collection Store/SF Express Business Point] during checkout to ensure correct delivery.
5. For any questions or difficulties, please contact us directly on Instagram or WhatsApp and confirm the shipping method.
6. Door-to-door delivery services include residential or commercial addresses in any area of Hong Kong and Macau.
7. alculated from the delivery date, it is for reference only. The actual delivery time may be affected by factors such as product supply, third-party express delivery company arrangements, weather, and epidemics.

Things to note
Since our store entrusts a third-party logistics company to deliver goods, the actual freight process and timeliness are arranged by the express company and are beyond our control.
The courier company's self-pickup outlets may have time limits for pickup. If the customer fails to pick up the goods within the time required by the courier company, the courier company may charge additional fees to the picker, and the store will not waive the relevant fees. Not responsible.
If the address or phone number provided by the customer is incomplete or incorrect, it may also cause the package to be lost, delayed or returned to the store. The store will not be responsible for any delays or losses caused by the above reasons; any additional charges incurred therefrom Fees must also be paid by the customer. Please see our return policy for more details.
Except for the free shipping discount, all shipping costs are subject to the principle of paying the freight yourself.

Internationality
Our store currently only accepts orders from Macau and Hong Kong, and does not currently accept orders from other countries or regions.